Delete Account Request

Last Updated: June 03, 2025

---

1. Account Deletion Process

By requesting account deletion, you acknowledge that you understand the permanent nature of this action. Please follow the outlined steps to initiate the account deletion process.

1.1 Submission Requirements

To delete your account, please submit a request through our contact form with the following information:

• Your registered email address
• Your username
• Reason for deleting your account (optional)

1.2 Verification Process

For security reasons, we will verify your identity through the following steps:

1. An email will be sent to your registered email address
2. You must follow the verification link in this email
3. You may be asked to provide additional verification information

1.3 Processing Time

Once verified, your account and all associated data will be permanently deleted from our system within 30 days.

2. Data Retention Policy

When you delete your account, most of your personal information will be removed from our database. However, some information may be retained as follows:

2.1 Removed Data

The following data will be completely removed:

• Personal profile information
• Account settings and preferences
• Private messages and communications
• Saved layouts and favorites

2.2 Retained Data

In accordance with legal obligations and legitimate business purposes, we may retain:

• Transaction records (anonymized) - retained for up to 5 years due to financial regulations
• Legal records related to terms violations (if applicable) - retained for up to 3 years after account deletion
• Aggregated usage data that does not identify you personally - retained indefinitely for analytics purposes

2.3 Data Retention Periods

We adhere to the following data retention schedule after account deletion:

• Immediate deletion: Personal profile information, account credentials, and private communications
• 30-day period: Backup copies of personal data
• Legally required periods: Transaction records and activity logs as required by applicable laws

For CocbaseNET mobile app users: Your device-specific data and app usage information will be removed from our active systems within 30 days of account deletion.

3. How to Submit Your Request

To initiate the account deletion process, please follow these steps:

3.1 Website Users

1. Complete the Contact Form: Use the form on our Contact page to submit your account deletion request.
2. Subject Line: Write "Account Deletion Request" in the subject field.
3. Required Information: Include your registered email address and username in the message.
4. Verification: Follow the instructions in the confirmation email you will receive.

3.2 CocbaseNET Mobile App Users

If you are using our CocbaseNET mobile application from Google Play Store, you can request account deletion through any of these methods:

1. Within the App: Go to Settings → Account → Delete Account and follow the on-screen instructions.
2. Through our Website: Follow the same process as website users described above.
3. Google Play Data Deletion: You can also request data deletion through Google Play by visiting your Google Play account settings.

4. Frequently Asked Questions